FAQ

 

Products

How is the jewellery made?

Each pieces of the collections is handmade. As a result, the pieces may vary slightly in shape. The production time of all the pieces of Naturae Design and Mineral Bride is 7 to 21 days. For custom made luxury hair accessories, different production time is applicable.

For what occasion?

The sky is the limit, the design can only be considered a success when you are fully satisfied with every aspect of your custom made luxury hair accessory. What jewelry can be custom made for you? The most common custom-made creations are for a modern wedding. But if you are looking for a headband, designer earring, or luxury hair comb for a casual occasion, prom, gala, or party, you can also order a custom-made luxury hair accessory.

How do I take care of my pieces?

Each piece is made by hand. The pieces can oxidise in time. If you wish to clean your piece, you can use a damp cloth or a metal polish. To ensure your jewellery will look its very best, we ask that you handle it with care. Please keep dry and shield from salt water and cleaning agents (as these materials will tarnish and stain metals). We recommend using perfumes, lotions and hairspray before putting on the pieces. Store in original box to keep your piece from damaging.

 

Shipping

How soon will I receive my order?

All pieces are made to order, please allow 2 weeks for accessories and 5 weeks for bespoke design to be shipped. We do not ship on National Holidays and during the Weekend.
For rush orders, please email us at info@naturae-design.com

Will there be import duties and taxes?

Naturae Design is based in the Netherlands. All orders shipped outside of the European Union are subject to additional import duties and taxes. These fees vary from country and are not associated with Naturae Design and are to be paid by the recipient upon delivery. You can contact your local customs if you have questions regarding the prices.

How can I track my order?

You can track your order on: www.internationalparceltracking.com

 

Cancellation

How can I cancel my order?

If you want to cancel your order before it is shipped you can contact Daniella at info@naturae-design.com. Keep in mind the your order will be shipped within 2 week after your placed your order.

Will I be refunded the full value of my order?

A full refund will be received if cancellation is placed before shipment of the initial order placement. If you want to cancel your order after shipment then you will receive a full refund of the product price.

 

Returning

What is the return policy?

Items can be returned within 5 days (after receiving) by sending an email. Your item must be returned in the same condition as it was sent. It must be unworn and unused. The shipping costs will not be refunded.
Custom made hair accessories cannot be returned

Return Address:
Naturae Design
Van Lennepstraat 6
3532TN
Utrecht
The Netherlands

 

Custom made

It is possible to change a design or have it custom made?

Naturae Design covers a large range of luxury hair accessories, varying from hair clips to hair combs and from earrings to hair crowns. However, the hair accessory of your dreams might not be in the collection. In that case, you have the option to have a custom-made piece. You can contact Daniella at info@naturae-design and start your custom made process.

How does a custom made process look like?

Before you will order your piece, we will discuss the materials, shape, size, and price by photos and examples. We make sure to be on the same page with every aspect of your piece of wearable art.

After purchase, the production of your custom design will start. The production time varies between 7 or 30 days depending on the piece. Before the shipment, you will receive clear photos of your finished custom-made luxury hair accessory. After your approval, the piece will be shipped. You will have two revisions per piece. Custom made wearable art is not returnable.